CRM/ERP Implementation
Odiyana Orchin offers CRM and ERP implementation for logistics, warehouse, trading and service companies.
Odiyana Orchin offers CRM and ERP system implementation for logistics, warehouse, trading and service companies.
CRM and ERP help unify sales, warehouse, logistics, finance, documents and management reporting into a single system.
CRM — Customer and Sales Management
A CRM system helps companies manage customers, requests, deals and communications. CRM controls:
- incoming requests
- customer database
- communication history
- deals and sales stages
- manager tasks
- commercial proposals
- contracts
- reminders and notifications
- sales reports
ERP — Business Process Management
An ERP system unifies key company processes in one system. ERP may include:
- warehouse accounting
- procurement
- sales
- finance
- logistics
- documents
- management reporting
- production or service processes
- supplier management
- cost control
What can be implemented
Within CRM/ERP implementation the following can be delivered:
- customer management system
- request management system
- warehouse accounting
- financial reporting
- logistics modules
- document management
- management dashboards
- WMS and TMS integrations
- accounting integrations
- reports for management
Why it is needed
CRM and ERP help eliminate chaos from operational processes. After implementation the company gains:
- unified workspace
- less manual work
- transparent history of requests and deals
- financial and document control
- connection between sales, warehouse and logistics
- management analytics
- ability to scale the business
Implementation Stages
- Analysis of current processes.
- Requirements specification.
- System architecture design.
- CRM/ERP configuration.
- Data migration.
- Integration with other services.
- Staff training.
- Launch and technical support.
Want to implement CRM or ERP?
Contact the project team to discuss your company's processes and find the right solution.